Shipping & Delivery Policy

Last updated: 22 July 2026

Where We Deliver

A delivery destination must be offered by our checkout before we can accept an order for it. Within the United Kingdom, we deliver to England, Scotland and Wales. Eligible BFPO addresses may be accepted where a delivery option is shown at checkout.

Selected international destinations may also be available at checkout. Availability can depend on the product, carrier coverage and plant-health or import restrictions. If we cannot legally or practically send an item to the selected destination, we may contact you, cancel the affected item or order, and issue the appropriate refund. Unless checkout states otherwise, the recipient is responsible for any local import duties, taxes, permits or clearance charges.

Delivery Charges and Free Delivery

• Eligible Great Britain orders with a qualifying product subtotal of £40 or more receive free standard delivery.
• The threshold is calculated after discounts and before delivery charges.
• Charges for orders below the threshold and for other available destinations are displayed at checkout before payment.
• If we divide an order into separate parcels, we will not request an additional delivery payment after purchase solely because we split the shipment.

Seasonal Delivery Windows

Autumn Planting Bulbs & Plants

Delivery August/September. Autumn planting bulbs and spring flowering plants are available for delivery during August and September, when the autumn planting season begins. The product page and any order-specific update we send provide the most relevant timing for your order.

Summer Flowering Clearance

In-stock summer flowering clearance products are normally delivered within 3-5 working days. A working day is Monday to Friday, excluding UK bank holidays.

Mixed Orders

If an order contains both in-stock summer clearance products and autumn planting products, it may be sent in separate parcels. Clearance products follow the 3-5 working day timeframe, while autumn planting products follow their August/September seasonal window. You will receive a dispatch notification for each parcel where available.

Pre-Orders and Requested Later Delivery

Payment is taken when an order is placed so that stock can be reserved. Seasonal and pre-order products are dispatched when they are available, have passed our quality checks and are ready for the appropriate planting period.

If you need delivery after a particular date, contact us before dispatch. Where we agree a later-delivery request, we will record a not-before dispatch date on the order. This means the order will not be released before that date; it does not guarantee arrival on a particular day unless we have expressly confirmed that in writing.

Dispatch, Tracking and Delivery Estimates

We will send a dispatch confirmation when an order or parcel leaves us. Tracking details are supplied where the chosen service supports tracking. It can take a short time for a carrier to register the first tracking scan.

Delivery windows are estimates unless we have expressly agreed a specific date or period with you. Weather, seasonal stock arrivals, plant-quality checks, carrier disruption and bank holidays can affect timing. If a material delay affects your order, we will contact you using the details supplied at checkout. Nothing in this policy limits your statutory rights.

Delivery Addresses and Changes

Please check the recipient name, house number, street, postcode and contact details carefully before paying and again in the order confirmation. Contact us immediately if anything is wrong. We will try to amend an address before dispatch, but an amendment cannot be guaranteed once an order has entered fulfilment or has been handed to the carrier.

If a parcel is returned because the address supplied was incorrect or incomplete, or because it was refused or not collected, we may ask for payment of reasonable redelivery or return costs where the law allows. We will not charge these costs where the failure was caused by our error or the goods were faulty or not as ordered.

Missing, Delayed or Damaged Parcels

If tracking shows a parcel as delivered but you cannot locate it, check any nominated safe place and with members of the household or immediate neighbours, then contact us so we can investigate with the carrier.

Please inspect plants, bulbs and packaging promptly after delivery. Report missing, damaged, faulty or incorrect items as soon as reasonably possible, ideally within 48 hours, and include your order number and clear photographs where relevant. The 48-hour request helps us investigate perishable goods and carrier damage; it does not reduce your statutory rights.

Contact Us

For address corrections, delayed-delivery requests or delivery problems, contact info@hardingandbloom.co.uk and include your order number.

Returns and refunds are governed by our Refund Policy.