Our Bloom Guarantee & Refund Policy

At Harding & Bloom, we are dedicated to providing you with the highest quality flower bulbs and garden products. We want you to be absolutely delighted with your purchase, and that's why we offer our Bloom Guarantee.

The Harding & Bloom Guarantee

Under our Bloom or Bust Promise, if a bulb or plant fails to perform in its first growing season after the care instructions have been followed, we will normally offer a replacement or store credit for the affected item to use against a future Harding & Bloom order.

To make a claim under our Bloom Guarantee, please contact our customer service team with details of your concern. We may ask for photographic evidence or the return of the product for assessment. This goodwill promise is in addition to your statutory rights. If an item arrives faulty, damaged, incorrect or not as described, your legal rights still apply.

General Refund Policy

Beyond our Bloom Guarantee, we also offer refunds for appropriate products within 28 days of receipt.

Important Exclusions:

Please note that live plants are excluded from this general 28-day refund policy due to their perishable nature and sensitivity once opened or planted. For live plants, our refund or replacement policy applies only if the product is faulty or not as described upon arrival. Please refer to our main Terms of Service for full details on faulty goods and your consumer rights.

How to Request a Replacement, Credit or Refund

To request a replacement or store credit under our Bloom Guarantee, or to raise a refund request where your legal rights apply, please contact us with the following information:

• Your Order Number

• The name of the product(s) you wish to return/replace

• The reason for your request

• Any supporting photographs (if applicable)

Our team will guide you through the process and help resolve your concern as quickly as possible.

Returns, return postage and perishable items

For change-of-mind returns, customers are responsible for arranging and paying for return postage unless we have confirmed otherwise in writing, or the item is faulty, damaged, incorrect or not as described. If we agree to provide a return label for a non-faulty item, the return postage cost may be deducted from any refund or store credit where allowed by law.

Original shipping or postage charges are not refundable for change-of-mind or goodwill returns, except where a refund of standard delivery is required by UK consumer law. Any upgraded, express or premium delivery charges above our standard delivery option are non-refundable.

Because many of our products are living or perishable, we cannot accept change-of-mind returns or offer change-of-mind refunds for perishable live products once they have been dispatched. This includes live plants, bare-root plants, bare-root perennials and similar items that may deteriorate once out of chilled or controlled storage and cannot be returned to saleable condition.

If your order arrives damaged, faulty, incorrect or not as described, please contact us promptly with photographs so we can put this right under our Bloom or Bust Guarantee. This policy does not affect your statutory rights.