Harding & Bloom - Terms of Service

Last Updated: 15th July 2025

Welcome to Harding & Bloom! These Terms of Service ("Terms") govern your access to and use of the Harding & Bloom website (the "Website"), operated by Harding & Bloom ("we", "us", or "our"). By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Website.

1. Introduction and Acceptance of Terms

These Terms constitute a legally binding agreement between you and Harding & Bloom. By placing an order with us, you confirm that you are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian. We reserve the right to change, modify, add, or remove portions of these Terms at any time. Changes will be effective when posted on the Website with no other notice provided. Your continued use of the Website following the posting of changes constitutes your acceptance of those changes.

2. Definitions

• "Website": Refers to the Harding & Bloom e-commerce site.

• "Products": Refers to the flower bulbs and related items offered for sale on the Website.

• "Customer", "You": Refers to any individual or entity using the Website or purchasing Products from us.

• "Order": Refers to a request by you to purchase Products from us.

3. Products

3.1 Product Descriptions

We endeavour to ensure that all descriptions and specifications of Products appearing on our Website are correct at the time of publication. However, due to the natural variations in living products, slight variations in colour, size, and appearance may occur. Images of Products are for illustrative purposes only.

3.2 Pricing

All prices displayed on the Website are in Great British Pounds (£) and include Value Added Tax (VAT) where applicable, at the current UK rate. Prices do not include delivery charges, which will be added to the total amount due during the checkout process. We reserve the right to change prices at any time without prior notice, but this will not affect orders that have already been confirmed by us.

3.3 Availability

All Products are subject to availability. While we strive to maintain accurate stock levels, there may be instances where a Product you have ordered is out of stock. In such cases, we will notify you as soon as possible and offer an alternative, a refund, or the option to wait for the Product to become available.

4. Ordering and Payment

4.1 Placing an Order

To place an Order, you must follow the instructions on the Website. You will be guided through the process of selecting Products, adding them to your cart, and providing your delivery and payment details. Before submitting your Order, you will have the opportunity to review and amend any errors.

4.2 Order Confirmation

After placing an Order, you will receive an email from us acknowledging that we have received your Order. This email does not mean that your Order has been accepted. Your Order constitutes an offer to us to buy a Product. All Orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Products have been dispatched (the "Dispatch Confirmation"). The contract between us will only be formed when we send you the Dispatch Confirmation.

4.3 Payment

We accept payment via [List accepted payment methods, e.g., major credit/debit cards, PayPal]. All payments are processed securely. We do not store your credit card details. By submitting an Order, you authorise us to carry out security checks to verify your identity and payment details.

5. Delivery

5.1 Delivery Area

We deliver to addresses within the United Kingdom. We may be able to deliver to other locations by special arrangement, please contact us for more information.

5.2 Delivery Timescales

We aim to dispatch Products within [e.g., 3-5 business days] of receiving your Order, unless otherwise specified. Delivery times are estimates only and may vary due to factors beyond our control (e.g., weather conditions, courier delays). We are not liable for any delays in delivery.

5.3 Delivery Charges

Delivery charges will be calculated and displayed during the checkout process based on the size, weight, and destination of your Order.

5.4 Risk of Loss

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

6. Cancellations, Returns, and Refunds

6.1 Your Right to Cancel (Consumer Contracts Regulations 2013)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your Order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision by a clear statement (e.g., a letter sent by post or email). You can use the model cancellation form provided in the Consumer Contracts Regulations, but it is not obligatory.

6.2 Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

• 14 days after the day we receive back from you any goods supplied, or

• (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

• if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

6.3 Faulty Products (Consumer Rights Act 2015)

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If a Product you receive is faulty or not as described, you have the right to a refund, repair, or replacement. Please contact us as soon as possible upon discovering the fault. We may ask for photographic evidence of the fault.

6.4 Non-returnable Items

Due to the perishable nature of some of our Products (e.g., live plants or bulbs that have been planted), these may be exempt from the right of return once they have been opened or planted, unless they are faulty. We will advise you if a Product is non-returnable when you contact us.

7. User Accounts

7.1 Account Creation

You may choose to create an account on our Website. When creating an account, you agree to provide accurate, current, and complete information as prompted by the registration form.

7.2 Account Security

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

7.3 Account Termination

We reserve the right to suspend or terminate your account at our sole discretion, without notice, for any reason, including but not limited to breach of these Terms.

8. Intellectual Property

All content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Harding & Bloom or its content suppliers and protected by UK and international copyright laws. The compilation of all content on this site is the exclusive property of Harding & Bloom.

9. Limitation of Liability

Nothing in these Terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence.

• Fraud or fraudulent misrepresentation.

• Any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

Subject to the above, our total liability to you in respect of any loss or damage arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total price of the Products purchased by you in the relevant Order.

We shall not be liable for any indirect or consequential loss or damage, or for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10. Privacy Policy

Your privacy is very important to us. Please review our separate [Link to your Privacy Policy] which explains how we collect, use, and protect your personal information in accordance with UK data protection laws (including the UK GDPR and Data Protection Act 2018).

11. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review these Terms periodically for changes. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.

13. Contact Information

If you have any questions about these Terms, please contact us:

Harding & Bloom
Tel:  0131 287 7532
Email: Info@hardingandbloom.co.uk