Terms of Service

Harding & Bloom - Terms of Service

Last Updated: 16th September 2026

Welcome to Harding & Bloom! These Terms of Service ("Terms") govern your access to and use of the Harding & Bloom website (the "Website"), operated by Harding & Bloom ("we", "us", or "our"). By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Website.

1. Introduction and Acceptance of Terms

These Terms constitute a legally binding agreement between you and Harding & Bloom. By placing an order with us, you confirm that you are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian. We reserve the right to change, modify, add, or remove portions of these Terms at any time. Changes will be effective when posted on the Website with no other notice provided. Your continued use of the Website following the posting of changes constitutes your acceptance of those changes.

2. Definitions

• "Website": Refers to the Harding & Bloom e-commerce site.

• "Products": Refers to the flower bulbs and related items offered for sale on the Website.

• "Customer", "You": Refers to any individual or entity using the Website or purchasing Products from us.

• "Order": Refers to a request by you to purchase Products from us.

3. Products

3.1 Product Descriptions

We endeavour to ensure that all descriptions and specifications of Products appearing on our Website are correct at the time of publication. However, due to the natural variations in living products, slight variations in colour, size, and appearance may occur. Images of Products are for illustrative purposes only.

3.2 Pricing

All prices displayed on the Website are in Great British Pounds (£) and include Value Added Tax (VAT) where applicable, at the current UK rate. Prices do not include delivery charges, which will be added to the total amount due during the checkout process. We reserve the right to change prices at any time without prior notice, but this will not affect orders that have already been confirmed by us.

3.3 Availability

All Products are subject to availability. While we strive to maintain accurate stock levels, there may be instances where a Product you have ordered is out of stock. In such cases, we will notify you as soon as possible and offer an alternative, a refund, or the option to wait for the Product to become available.

3.4 Living Products, Growing Results and the Bloom or Bust Guarantee

Seeds, bulbs, corms, tubers, bare roots and plants are living products. Our obligation is to supply products that are healthy or viable, as applicable, of satisfactory quality and as described when supplied. We inspect living products before dispatch, but natural variation means that no individual product is guaranteed to germinate, establish, grow or flower.

Results after delivery depend on matters outside our reasonable control, including storage, planting time and depth, soil, compost, drainage, location, temperature, watering, feeding, weather, frost, pests, wildlife, disease and the customer's ongoing care. The customer is responsible for suitable storage, planting and aftercare after delivery.

Unsuccessful germination, establishment, growth or flowering does not, by itself, show that a product was faulty when supplied and does not automatically entitle the customer to a cash refund.

Our Bloom or Bust Guarantee is a voluntary goodwill guarantee for the first growing season. Where a product supplied in a healthy or viable condition fails to perform despite the supplied planting and care instructions being followed, the remedy available under the Guarantee is, at our choice, either store credit equal to the price paid for the affected item or a replacement where suitable stock is available. A cash refund is not provided under the voluntary Guarantee for unsuccessful growing or flowering where the product was healthy, of satisfactory quality and as described when supplied.

The Guarantee does not cover failure caused by unsuitable or prolonged storage, incorrect or late planting, unsuitable soil or drainage, failure to follow care instructions, overwatering, underwatering, waterlogging, frost or extreme weather, pests, wildlife, disease, accidental damage after delivery or other circumstances outside our reasonable control. To assess a claim, we may reasonably ask for the order number, product name, photographs and information about storage, planting and care.

The Bloom or Bust Guarantee is additional to, and does not replace or restrict, statutory rights. If a product was faulty, damaged, incorrect, not as described or not of satisfactory quality when supplied, the customer's legal rights and remedies remain available. Nothing in these Terms excludes or restricts rights under the Consumer Rights Act 2015.

4. Ordering and Payment

4.1 Placing an Order

To place an Order, you must follow the instructions on the Website. You will be guided through the process of selecting Products, adding them to your cart, and providing your delivery and payment details. Before submitting your Order, you will have the opportunity to review and amend any errors.

4.2 Order Confirmation

After placing an Order, you will receive an email from us acknowledging that we have received your Order. This email does not mean that your Order has been accepted. Your Order constitutes an offer to us to buy a Product. All Orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Products have been dispatched (the "Dispatch Confirmation"). The contract between us will only be formed when we send you the Dispatch Confirmation.

4.3 Payment

We accept payment via the payment methods displayed at checkout. All payments are processed securely. We do not store your credit card details. By submitting an Order, you authorise us to carry out security checks to verify your identity and payment details.

5. Delivery

5.1 Delivery Area

We deliver to addresses within the United Kingdom. We may be able to deliver to other locations by special arrangement, please contact us for more information.

5.2 Delivery Timescales

We aim to dispatch Products according to the dispatch estimate shown on the relevant product page and our Shipping & Delivery page, unless otherwise specified. Delivery times are estimates only and may vary due to factors beyond our control (e.g., weather conditions, courier delays). We are not liable for any delays in delivery.

5.3 Delivery Charges

Delivery charges will be calculated and displayed during the checkout process based on the size, weight, and destination of your Order.

5.4 Risk of Loss

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

6. Cancellations, Returns, and Refunds

6.1 Change-of-mind cancellation

If you buy online, you may cancel an eligible purchase without giving a reason by telling us within 14 days after the day you, or a person you nominate, receive the goods. If goods from one order are delivered on different days, the 14-day period runs from the day the last eligible item is received.

After telling us that you wish to cancel, you must send the eligible goods back without undue delay and no later than 14 days after the day you notified us. Please contact us before returning anything so that we can confirm the correct return address and instructions.

You may handle goods only as much as you reasonably could in a shop to establish their nature, characteristics and functioning. We may reduce a refund where the value of returned goods has been reduced by handling beyond that level, as permitted by law.

Unless we agree otherwise, you are responsible for the direct cost of returning change-of-mind goods. Where a cancellation refund is due, we will also refund the cost of our least expensive standard delivery option. We do not have to refund any additional cost of an upgraded, express or premium delivery option.

We will make the refund without undue delay and no later than 14 days after we receive the returned goods or, if earlier, 14 days after you provide evidence that you sent them back. We will use the original payment method unless you expressly agree otherwise.

6.2 Perishable-goods exception

The statutory change-of-mind cancellation right does not apply to goods that are liable to deteriorate or expire rapidly. We will apply this exception only where it is legally valid for the specific goods and circumstances. We will not use a blanket “no refunds on perishable goods” rule.

This exception affects change-of-mind cancellation only. It does not remove your rights where goods are faulty, damaged, unhealthy when supplied, incorrectly supplied, misdescribed, not of satisfactory quality or otherwise fail to conform to the contract.

6.3 Faulty, damaged, unhealthy, incorrect or misdescribed goods

Your statutory rights are not affected. If goods arrive faulty, damaged, unhealthy when supplied, incorrectly supplied or misdescribed, contact us promptly with your order details and, where reasonably possible, photographs. Depending on the circumstances and the law, remedies may include a refund, repair or replacement. Our Bloom or Bust Guarantee is an additional goodwill promise and does not replace or restrict these statutory remedies.

7. User Accounts

7.1 Account Creation

You may choose to create an account on our Website. When creating an account, you agree to provide accurate, current, and complete information as prompted by the registration form.

7.2 Account Security

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

7.3 Account Termination

We reserve the right to suspend or terminate your account at our sole discretion, without notice, for any reason, including but not limited to breach of these Terms.

8. Intellectual Property

All content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Harding & Bloom or its content suppliers and protected by UK and international copyright laws. The compilation of all content on this site is the exclusive property of Harding & Bloom.

9. Limitation of Liability

Nothing in these Terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence.

• Fraud or fraudulent misrepresentation.

• Any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

Subject to the above, our total liability to you in respect of any loss or damage arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total price of the Products purchased by you in the relevant Order.

We shall not be liable for any indirect or consequential loss or damage, or for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10. Privacy Policy

Your privacy is very important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information in accordance with UK data protection laws (including the UK GDPR and Data Protection Act 2018).

11. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review these Terms periodically for changes. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.

13. Contact Information

If you have any questions about these Terms, please contact us:

Harding & Bloom
Tel:  0131 287 7532
Email: Info@hardingandbloom.co.uk