Our Bloom Guarantee & Refund Policy

Our 'Bloom or Bust' Guarantee

 

At Harding & Bloom, we don't just sell bulbs and plants; we promise you a garden you'll love. We are so confident in the quality of our products that we stand behind every single one with our comprehensive 'Bloom or Bust' Guarantee. Your success is our success, and we want you to be absolutely delighted with your gardening results.

Our guarantee is simple: If you are not happy with the quality of your bulbs or plants upon arrival, or if they fail to perform in their first growing season, we've got you covered.

Our Promise to You:

Whether it's an issue with the condition of your items on delivery or the success of your planting season, our 'Bloom or Bust' Guarantee ensures your complete peace of mind. If you are unsatisfied for any reason, we will work with you to make it right.

  • For issues upon arrival: If your bulbs or live plants arrive in a condition that does not meet your expectations, contact us within 28 days of receipt.

  • For issues during the growing season: If your bulbs fail to sprout or your plants do not thrive after following the provided planting and care instructions, please get in touch.

We will gladly offer you the choice of a no-quibble replacement or store credit

This Guarantee Applies to All Live Plants and Bulbs

That's right—our 'Bloom or Bust' Guarantee covers everything we sell, including our entire range of live plants. We understand that gardening can be unpredictable, and we are committed to ensuring you have a successful and beautiful display.

How to Make a Claim

We've made the process straightforward. To request a replacement, store credit, or refund under our guarantee, please contact our friendly customer service team with the following information:

  • Your Order Number

  • The name of the product(s)

  • A brief description of the issue

  • Supporting photographs (this helps us resolve your claim quickly and improve our processes)

Our team is dedicated to your satisfaction and will guide you through the next steps to resolve your concern as quickly as possible. Your dream garden is our priority.